Pemberdayaan Karyawan dan Kualitas Pelayanan pada Perusahaan Pelayaran

Authors

  • Bimo Panji Satrio Nurta Amputro Universitas Siber Asia Author
  • Ilham Chandra Ramadhan Universitas Siber Asia Author
  • Irvan Nur Rohman Universitas Siber Asia Author
  • Mukhammad Hisyam Alawy Kamdan Universitas Siber Asia Author
  • Shabrina Alyani Universitas Siber Asia Author

DOI:

https://doi.org/10.64845/jimi.v2i1.231

Keywords:

Pemberdayaan Karyawan, Kualitas Pelayanan, Perusahaan Pelayaran, Manajemen Sumber Daya

Abstract

Pemberdayaan karyawan merupakan salah satu faktor strategis dalam meningkatkan kualitas pelayanan, khususnya pada industri pelayaran yang memiliki karakteristik layanan kompleks dan berorientasi pada keselamatan serta kepuasan pelanggan. Penelitian ini bertujuan untuk menganalisis hubungan antara pemberdayaan karyawan dan kualitas pelayanan pada perusahaan pelayaran. Pendekatan penelitian yang digunakan adalah kualitatif. Data dikumpulkan melalui kuesioner terstruktur yang mengukur dimensi pemberdayaan karyawan, meliputi otonomi kerja, kompetensi, partisipasi dalam pengambilan keputusan, dan dukungan organisasi, serta dimensi kualitas pelayanan yang mencakup keandalan, daya tanggap, jaminan, empati, dan bukti fisik. Analisis data dilakukan menggunakan teknik statistik inferensial untuk menguji pengaruh pemberdayaan karyawan terhadap kualitas pelayanan. Hasil penelitian menunjukkan bahwa pemberdayaan karyawan berpengaruh positif dan signifikan terhadap kualitas pelayanan pada perusahaan pelayaran. Karyawan yang memiliki tingkat pemberdayaan lebih tinggi cenderung menunjukkan kinerja pelayanan yang lebih responsif, profesional, dan berorientasi pada kebutuhan pelanggan. Temuan ini menegaskan bahwa strategi pemberdayaan karyawan dapat menjadi instrumen manajerial yang efektif dalam meningkatkan kualitas pelayanan dan daya saing perusahaan pelayaran. 

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Published

2026-02-08

Issue

Vol. 2 No. 1 (2026): Jurnal Ilmiah Multidisiplin Indonesia

Section

Articles

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Copyright (c) 2026 Bimo Panji Satrio Nurta Amputro, Ilham Chandra Ramadhan, Irvan Nur Rohman, Mukhammad Hisyam Alawy Kamdan, Shabrina Alyani (Author)

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

How to Cite

Pemberdayaan Karyawan dan Kualitas Pelayanan pada Perusahaan Pelayaran. (2026). Jurnal Ilmiah Multidisiplin Indonesia, 2(1). https://doi.org/10.64845/jimi.v2i1.231

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